Welcome to Hiya Mansurah. We understand that circumstances may require you to cancel a service or request a refund. This policy outlines the terms and conditions for cancellations and refunds.
1. Cancellation Policy
- Clients may cancel scheduled consultations or services by providing at least 24 hours notice before the appointment.
- Cancellations made within the required notice period will not incur any charges.
- Late cancellations or no-shows may be subject to a cancellation fee.
- Hiya Mansurah reserves the right to cancel an appointment or service due to unforeseen circumstances. In such cases, clients will be notified, and rescheduling or a full refund will be offered.
2. Refund Policy
- Refunds are only applicable in cases where Hiya Mansurah fails to provide the agreed-upon service.
- Requests for refunds must be submitted within 7 days of the service date.
- Refund approvals are subject to a review of the case and Hiya Mansurah’s discretion.
- If a refund is approved, it will be processed within 2-3 business days and credited via the original payment method.
- Non-refundable services: Certain services, such as completed consultations or advisory services, may not be eligible for refunds.
3. Process for Requesting a Refund
- To request a refund, clients must contact us with the following details:
- Full name and contact details
- Service details and payment proof
- Reason for the refund request
- Requests can be sent via email to hiya@hiyamansurah.com or through our customer support contact form.
4. Exceptions
- Refunds will not be issued for dissatisfaction with professional advice if the service was provided as agreed.
- Digital or downloadable content, if offered, is non-refundable once accessed or downloaded.
If you have any questions about these Cancellation and Refund Policy, please contact us at:
Hiya Mansurah
Phone: +03-8322 0076
Email: hiya@hiyamansurah.com
Website: https://www.hiyamansurah.com/
Thank you for choosing Hiya Mansurah for your advisory and legal needs!