Welcome to Hiya Mansurah. This Shipping Policy outlines the terms related to the delivery of physical products (if applicable) offered through our website. By placing an order, you agree to the terms stated below.
1. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- You will receive a confirmation email with tracking details once your order has been dispatched.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery
- We offer standard and express shipping options.
- Estimated delivery times depend on your location and the selected shipping method.
- Delays may occur due to unforeseen circumstances such as customs clearance or courier issues.
3. Shipping Rates
- Shipping fees are calculated at checkout based on delivery location and package weight.
- Free shipping may be offered on orders above a specified amount, subject to promotional terms.
4. International Shipping
- We offer international shipping to selected countries.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Delivery times for international shipments may vary based on destination and customs processing.
5. Order Tracking
- Tracking details will be provided via email once the order has been shipped.
- Customers can track their orders using the provided tracking number on the courier’s website.
6. Lost or Delayed Shipments
- Hiya Mansurah is not responsible for shipping delays caused by third-party courier services.
- If your order is lost or significantly delayed, please contact us, and we will assist in resolving the issue with the shipping provider.
7. Returns & Refunds
- Please refer to our Cancellation & Refund Policy for details on returns, exchanges, and refund eligibility.
If you have any questions about these Shipping Policy, please contact us at:
Hiya Mansurah
Phone: +03-8322 0076
Email: hiya@hiyamansurah.com
Website: https://www.hiyamansurah.com/
Thank you for choosing Hiya Mansurah for your advisory and legal needs!